Product Return / Exchange Policy
1. Within 30 days of invoice date, Pevonia International will
accept the return of any product on the basis of quality issues or
shipping errors. Washed garments and equipment are excluded.
2. A Return Merchandise Authorization number (RMA) must be
obtained from our customer service department prior to returning any
product. A restocking fee of up to 20% may apply. All freight charges
on returned goods are the responsibility of the customer.
- Equipment Terms of Sale
Warranty: all warranties are set by manufacturer who dictates
the conditions and duration of coverage on any given apparatus. Pevonia
International will replace any defective item sold for 30 days after
purchase. After 30 days, items must be returned directly to manufacturer
for repairs, or via Pevonia International to be sent. Most
manufacturers try to handle repairs in a timely manner. Some customers
may qualify to obtain lenders while their equipment is being repaired,
please inquire. Customer is liable for freight charges to and from
repair facilities while item is under warranty. Pevonia International
accepts no returns on any used or open equipment. Exchange of equipment
ordered in error or equipment not to customer expectation is possible
by calling customer service and obtaining a Return Merchandise
Authorization (RMA). Customer will be liable for all freight charges and
a restocking fee of up to 30% may be applied. Shipping charges are
- Shortage Claims
We make every effort to ship your orders free of errors. All
orders are checked and re-checked for accuracy. In the case of shortage
or damage, kindly report to customer service within 3 days to justify
claim. Failure to report within this time period will not insure proper
action to correct problem.
- Back Orders
Back orders if valued at $ 20.00 or more, are followed through and are shipped promptly upon merchandise arrival.
- Minimum Orders
There is no minimum order amount to process your order.
However, any orders under $40.00 are subject to a $3.00 small order fee
- Refectocil® or Tintocil®
To expedite your Refectocil® or Tintocil® orders, please
provide your Esthetician License Number on your order form (if we do
not already have it on file).
- Prices and Descriptions
Pevonia International is not responsible for typographical
errors or misrepresented items. We make every effort to maintain prices
and descriptions as accurate as possible. Prices are subject to change
without prior notice. Please call us for the most updated prices.